For Customers in Auckland, New Zealand
Jungle Express; The Fastest Way To Get Your Mighty Ape Order
Jungle Express is our very own same-day delivery service, available 7 days a week across Auckland. It’s a premium upgrade that will appear during checkout if your order and address are eligible.
We offer a similar service for Wellington and Christchurch called Jungle Air. Learn more about this here.
Our drivers deliver to eligible Auckland addresses before 7pm. You can follow their journey with live tracking so you can stay updated on the delivery progress of your parcel. Once your driver starts your delivery, you’ll receive an SMS tracking link straight to your mobile number.
To access tracking updates, a New Zealand mobile number will be requested at checkout.
Please Note: Jungle Express is not available for PO Boxes, Parcel Collect, or closed business addresses. If your property has restricted access, please include clear delivery instructions.
Frequently Asked Questions:
How much does it cost?
Jungle Express is $12.95 per parcel, or just $7.00 for Primates!
When do I have to order?
To get your order delivered the same day, make sure you place and pay for it before 11:30am.
The times provided below are our typical delivery timeframes, but may be subject to change.
When will my Jungle Express order be shipped out?
Your order will be shipped out between early morning through to early afternoon, depending on when it was placed. Our last deliveries for the day usually leave at around 1:30pm!
When will my Jungle Express order be delivered?
If your order was placed before 11:30am, it will be delivered on the same day before 7pm.
If your order was placed after 11:30am, it will be shipped the following day and delivered before 7pm.
You’ll see your delivery day confirmed during checkout and in your order confirmation email. Once your driver has your order, you’ll get live tracking information and an estimated delivery window via SMS to your NZ mobile number.
How can I confirm if my address is eligible?
We have a helpful feature on our Jungle Express Page which lets you check if your address is eligible for Jungle Express. You can check your postcode here.
Are all in-stock products eligible?
Only in-stock items sold and shipped directly by Mighty Ape are eligible for Jungle Express.
Not eligible:
- Dangerous goods (e.g. paint and perfume), with the exception of certain lithium battery items.
- Pre-orders, out of stock products, and products sourced from suppliers.
- Large or bulky items that may not be suitable for same-day delivery.
The Jungle Express option will be presented at checkout for items that are eligible only.
Dogs on Property
It is important to protect our drivers' safety while also ensuring your parcel is delivered successfully. As such, we kindly ask that you please secure any loose dogs on your property before our drivers are due to arrive.
You can email us or contact us via Live Chat at any time to add delivery instructions to your order.
Getting Help
Need a hand with your Jungle Express order? We have a great customer support team dedicated to our Jungle Express customers all week long.
Drop us an email at help@jungleexpress.co.nz so we can provide you with priority support.
Keen to Learn More?
To check your eligibility for this service, express interest in driving for us, and to learn more, check out our Jungle Express page!