We are committed to protecting your rights under the Consumer Guarantees Act and we process returns in line with these guidelines.
If your item has arrived and is faulty, damaged, or not working as intended, please notify us as soon as possible. Once you have notified us, we will arrange for the return of the product for assessment. Once we have confirmed the damage or fault, it will be repaired, replaced free of charge, or refunded at our discretion.
For fast processing of your return, please ensure the following:
- You retain the original packaging, including the Mighty Ape box or satchel, if the item has arrived damaged
- You confirm the order number and item your return relates to
- You accurately describe the of damage or fault
- You attach clear photographs of the damage or fault
If you have a preferred outcome, please let us know. We may not be able to provide this in all instances, but we will honour this where possible.
When returning an item, please ensure it is well-packaged and in clean, hygienic condition. You can read more about this here.
You can find more information about our return policy here.
Contact customer service to arrange a return.