Pop! Vinyl Damage and Faulty Policy
At Mighty Ape, we’re passionate collectors of Pop! Vinyl, so we understand that you want to receive your Pop in the very best condition possible. All of the Pops sold by Mighty Ape have passed Funko’s internal quality control programme, and our own inwards team here at Mighty Ape look over the product we receive and reject any Pops that are obviously defective or have been damaged in transit. Please note that we would not accept into stock any product that we ourselves would not be happy to receive as a collector.
That being said, it is important to understand that Pops are a relatively low cost mass produced item, and as such, there are minor variations in the manufacturing process that we all must accept. This includes variation in both the packaging, and the Pop! Vinyl figurine itself. Variation in the packaging may include minor dents, scuffs, tears or creases to the box. On the figurine, variation may include minor paint or colour variations.
Mighty Ape will not accept returns (either replacement or refund) for minor variations of this nature. Our rationale for this policy is that the products are still fit for their intended purpose – which is of course an awesome, low cost, collectible toy to play with or display.
Pops that have very obviously been damaged in transit or have manufacturing defects that would not be considered “minor” by a reasonable person, will of course be accepted for return with our apologies. If you think your Pop fits this criteria or you'd just like our opinion, please feel free to contact our support team who will be very happy to assist you!
Obviously what is considered “minor” by one person could be considered an “issue” by the next, however we find that the overwhelming majority of customers consider our approach to assessing damage of this nature to be fair and reasonable. While we wish all our customers to be 100% happy with their Pop! Vinyl purchase, as this policy states, we regret that we will not accept returns for minor manufacturing variations and our assessment of this is final. We hope that you will continue to enjoy purchasing Pops from us with us while keeping these guidelines in mind!
Click here to arrange a return with our Customer Service Team
Pop! Vinyl Change of Minds Returns Policy
Whilst we cannot accept a change of mind return because the Pop you received is not a chase version, Mighty Ape may accept change of mind returns on Pop! Vinyls advertised with a chance for a chase version at its sole discretion and may apply a 20% restocking fee, to be deducted from any credit issued. The shipping for the return will also be at the cost of the buyer.
Once we have received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item. Account credit for change of mind returns will expire 3 years after the date of issue, so make sure you use this to purchase something awesome right away!