Change of Mind Returns Criteria:
- Your product must be unopened and in mint condition
- The item must be returned within 14 days of delivery
- The product must not be an item which would cause hygiene concerns
Important things to note:
- The shipping for the return will also be at the cost of the buyer.
- If your item has been opened and used, we will need to send this back or charge a 20% restocking fee.
- If you paid using a Credit Card or Internet Banking, Change of Mind Returns which are accepted will be refunded to your Mighty Ape account credit.
- Account credit for change of mind returns will expire 3 years after the date of issue.
Once we've received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item.
Please be advised that due to hygiene reasons;
- We are unable to accept change of mind returns for headsets, earphones or massage products if they have been opened.
- We are unable to accept ANY change of mind returns on Sex & Intimacy products.
- We are unable to accept change of mind returns on ANY earrings, pierced jewelry, shoes that are not in their original packaging, swimwear, and underwear.
As per this policy, we cannot accept change of mind returns on these products so please choose carefully.
The above products will be covered under warranty and can be accepted for a return if they are deemed faulty.