While we endeavour to have your order to you on time, sadly there are sometimes regional shipping delays that slow down your delivery. You can check the delays in your region here:
Standard shipping delays usually resolve in 2-3 business days so your parcel should arrive shortly!
However, if your standard parcel or bulky shipment has been delayed by more than 3 working days, let us know and we will launch an investigation with the appropriate courier company.
If your Evening Express order was delayed or not delivered on the same day it was dispatched, let us know right away!
If there has been a delay or other issue with your Jungle Express delivery and you haven't received an email from us yet, drop us an email directly at email@example.com so we can help you out.
Please contact us here and select "I have a courier or delivery issue"
You will need to include your order number, the courier service your parcel was sent with, and detailed information about the delivery issue you are experiencing.
In most cases, we will need to launch an investigation with the courier company to assist with resolving the delivery issue you are having. Rest assured, our team will do everything they can to help resolve your issue as quickly as possible.