Pick Up Operating Hours
Our normal Pick Up opening hours at 24-28 Highgate Parkway, Silverdale are as follows:
- Monday - Friday: 9:00am to 5:30pm
- Saturday & Sunday: 9:00am to 5:00pm
Please note we are closed for Pickups on Christmas Day, New Years Day, Auckland Anniversary, Waitangi Day, Good Friday, Easter Sunday, Easter Monday, Anzac Day and Labour Day.
How to Place a Pick Up Order
Please note that this process is for orders placed after the 21st of October. If you placed an order prior to this, please see here for more information on how to collect your order.
If you live in New Zealand, orders placed online can be picked up in person from our Millwater warehouse located at Mighty Ape, 24-28 Highgate Parkway, Silverdale 0932 in Auckland.
To create a Pick Up order, add items to your trolley as normal then proceed through the checkout. Please note that only in-stock items are eligible for collection. There is no additional charge for a Pick Up order.
You will be presented with the option to Pick Up when selecting your delivery method as below:
Need help placing an order? There's more information on placing your order here.
Shortly after completing the checkout process we'll send you an email confirming your order. We'll email you again when your items are ready to be picked up.
To avoid disappointment please wait for us to notify you that your order is ready before coming to collect it.
Payment Options
Pick Up orders are paid for at checkout and are unable to be paid upon collection. You can use the following payment methods at checkout:
-EFTPOS
-Credit Card
-Gift Voucher/Account Credit
-Afterpay*
-Klarna*
*Please note that Afterpay and Klarna are only available on eligible products. You can read more about eligibility by clicking the relevant link above.
Important Information
Mighty Ape is not an ordinary retail store. While we have a few products available to browse in our showroom, most stock is kept in our warehouse. Pickup orders must be placed and paid for online before being picked up.
Your order will be prepared and you will be notified when it is available for collection. To avoid disappointment, please place your order online and wait for us to notify you that your order is ready before coming to pick up.
Please be advised that we are unable to accept laybys or hold in-stock products for longer than 14 days.
To ensure fairness to all of our customers, we will hold your Pick Up order for 14 days from the date you’re notified to collect it. If your order has not been collected within 7 days it may be cancelled and refunded back to your original payment method.
We are unable to hold items longer than 14 days except under special circumstances; If your situation has changed and you need to extend or cancel your pick-up please get in touch with us.