If your overnight parcel with NZ Post has already shipped out but you need to add instructions, you can add delivery instructions through your NZ Post tracking link;
If you have already placed your order which is going to be delivered by a different courier service, please contact us to let us know you wish to add delivery instructions.
When sending a Support Request to make changes to your order, please select the option “I need help modifying an address, item, or payment method on an unshipped order” and provide your order number in the form. By contacting us through this form, the processing of your order will be placed on hold which will help to prevent it from being sent before the requested changes are made.
Please note, we may not be able to make the changes requested if your parcel has already been fulfilled or dispatched.