If you have used the wrong delivery or billing address and need to change this, you can request this through your Account Manager.
Please contact the seller of your order by navigating to your order history and selecting “Get help on this order”. This will ensure that your support request is sent directly to the seller and can be actioned as soon as possible.
Due to how our system processes these requests, please allow up to 1 minute for the new ticket page to load. If the page doesn’t load, please allow pop-ups on our website and refresh.
If you are having issues doing so, you can submit a support request.
When sending a Support Request to make changes to your order, please select the option “I need help modifying an address, item, or payment method on an unshipped order” and provide your order number in the form. By contacting us through this form, the processing of your order will be placed on hold which will help to prevent it from being sent before the requested changes are made.
Please note, we may not be able to make the changes requested if your parcel has already been fulfilled or dispatched.
If your NZPost order has already shipped, not to worry! You can redirect the order through your tracking link by selecting "Redirect my parcel".
If your order is being shipped with Jungle Express or Jungle XL, please contact us here and select "Jungle Express" as your courier type.
If your order has been shipped with a different courier, we'd recommend reaching out to the courier directly using the phone number on their site.