If you have changed your mind about your purchase you can return your item as long as it's unopened, in mint condition and returned within 14 days of delivery.
The shipping for the return will be at the cost of the buyer.
Once we have received your returning item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item.
Account credit for change of mind returns will expire 3 years after the date of issue, so make sure you use this to purchase something awesome right away!
Please be advised that due to hygiene reasons;
- We are unable to accept change of mind returns for headsets, earphones or massage products if they have been opened.
- We are unable to accept ANY change of mind returns on Sex & Intimacy products.
- We are unable to accept change of mind returns on ANY earrings, pierced jewelry, shoes that are not in their original packaging, swimwear, and underwear.
As per this policy, we cannot accept change of mind returns on these products so please choose carefully.
The above products will be covered under warranty and can be accepted for a return if they are deemed faulty.