Send a Support Ticket
Send us a message on our Help Centre. Please select the option that best matches your query. This helps us ensure you get the right answer and support as quickly as possible!
Mighty Ape operates a Live Chat service from 9:00am- 4:45pm 7 days a week for customers who might need more hands-on or urgent assistance.
Accessing Live Chat
If you'd like to chat with us, simply look out for the below chat bubble on our help banner. You can find the chat bubble at the lower right-hand corner of all pages on our website and help centre.
Once you've entered into the chat menu, you'll be asked to enter a quick message describing your issue before your chat begins.
For Customers in New Zealand
Monday - Sunday : 9:00am NZST till 4:45pm NZST
For Customers in Australia
Monday - Sunday: 7:00am AEST till 2:45pm AEST
We appreciate your patience during busier periods, chat may temporarily be unavailable to ensure customers aren't left waiting for extended periods of time.
If you are unable to get through via Live Chat, you're always welcome to contact us through our help centre. We aim to respond to emails as quickly as we possibly can.
Visit our Pickups Location
If you live in New Zealand, orders placed online can be picked up in person from our Millwater distribution centre located at 24-28 Highgate Parkway, Silverdale 0932.
Pick Up Opening Hours
Our normal Pick Up opening hours at 24-28 Highgate Parkway, Silverdale are as follows:
- Monday - Friday: 9:00am to 5:30pm
- Saturday & Sunday: 9:00am to 5:00pm