The following Terms and Conditions are applicable while the Hobbies Store operates system test runs and are subject to change.
By applying for membership and participating in the Mighty Ape Hobbies Store programme, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These terms exist in addition to the standard Mighty Ape website terms; however, where specific Hobbies Store rules differ, these terms shall take precedence.
1. Membership & Enrollment
Primate Requirement: A valid, paid Primate Membership is required to access Primate exclusive products from the Hobbies Store programme. Cancellation or expiration of your Primate membership may result in the automatic removal from the Hobbies Store programme.
Account Integrity: Membership is strictly limited to one account per person. Members may not use multiple accounts or collect stock on behalf of other members. Violation of this will result in immediate removal from the programme.
Contact Information: Accurate and up-to-date contact information is required for enrollment to ensure you receive operational updates and order notifications.
Identity Verification: We reserve the right to require a physical Photo ID check during the in-person application and at the point of pick-up to ensure the order matches the account holder. The name on the Photo ID provided must match both the account name and the order billing name.
Data Accuracy: Members are responsible for ensuring their Primate account email matches their Hobby Store registration. Mighty Ape is not liable for missed notifications or order issues arising from incorrect or outdated contact details.
Device Responsibility: As orders are placed via a unique website portal, members are responsible for the security of their own devices and login credentials when accessing the Hobby Store site on and off-site.
2. Ordering & Payment Policy
Unique Portal: The Hobbies Store operates via a unique website URL separate from the main site. Only orders placed through this specific portal are eligible for fulfillment at this location. Normal Mighty Ape orders can be collected from the Pick-Ups area only and cannot be fulfilled by the Hobby Store.
Advanced Payment: All orders must be paid in advance via the online portal.
No Manual Orders: Staff are unable to place orders on your behalf at the counter.
Prohibited Payment Methods: Direct EFTPOS, cash, or bank transfer payments cannot be accepted at the Hobbies Store counter.
No Rain Checks: We do not offer holds, "rain checks," or stock transfers from the main warehouse/website. Only stock shown as available on the Hobbies Store URL can be purchased.
Dynamic Inventory: Stock shown on the Hobbies Store website may only be available for a limited time. Items may appear and reappear without notice.
Release Information: We cannot provide specific details, countdowns, or guaranteed release days for products within the Hobbies Store. Release Dates for the main Mighty Ape website may not align with the Hobbies Store. Products may launch at different times across both platforms.
3. Store Operations & Pick-ups
Operating Hours: Current store operations are system test runs only and order collection outside our advertised system test hours are not possible. Operational times will be confirmed once the store is open to the general public.
Fulfillment Limits: The standard Mighty Ape Pick-Up counter cannot fulfill Hobbies Store orders outside of the Hobbies Store's operating hours.
Display Stock: Physical items on display are for exhibition only and cannot be purchased over the counter or via cash.
Collection Timeframe: All orders must be collected from the Hobbies Store within the advertised hours on the date of purchase.
Uncollected Goods: Orders not collected within the advertised hours on the same day of purchase may be cancelled and refunded.
Please see our Hobbies Store Operations & Return Policy for more information.
4. Age & Supervision
Age Exception: While general website access is 13+, an exception is made for the Hobbies Store for users aged 5 to 18.
Supervision: All members under the age of 18 must be accompanied and supervised by a parent or legal guardian at all times while on-site.
5. Conduct & Store Rights
Code of Conduct: Mighty Ape reserves the right to remove any customer who violates these terms or engages in behavior deemed disruptive, unsafe, or detrimental to the community.
Event Attendance: Participation in the Hobbies Store programme may require attendance at specific on-site events to maintain active status or access certain high-demand allocations.
Strict Limits: Product allocations are per account and cannot be extended or combined across multiple accounts. All orders placed count towards strict account limits and will not be reset if an order is uncollected or cancelled.
Anti-Flipping Policy: Members found attempting to on-sell or "flip" products purchased through the Hobbies Store for commercial gain may be permanently removed from the programme.
6. Security & Surveillance
CCTV Monitoring: For the safety of our staff, customers, and the security of our stock, the Hobbies Store is under 24/7 video surveillance.
Purpose of Use: Footage may be used to investigate incidents, verify the identity of members collecting high-value allocations, and ensure compliance with our "one account per person" policy.
Membership Compliance: Evidence from surveillance footage showing a member collecting orders for multiple accounts or sharing membership credentials may be used as grounds for immediate removal from the Hobbies Store programme.
Authority Disclosure: In the event of illegal activity or serious policy breaches, Mighty Ape reserves the right to share relevant footage with the New Zealand Police or other authorities.
Returns & Refunds Policy
This policy is adapted from the Pokémon Center New Zealand standards to ensure the integrity of hobby and collectible goods.
Final Sale Items: All Trading Card Game (TCG) products, products containing trading cards, and digital products are Final Sale. These items cannot be returned or exchanged once the order is fulfilled, except in the case of a verified manufacturing defect.
Change of Mind: For eligible non-TCG items (e.g., apparel, certain figures), returns must be initiated within 14 days of collection.
Condition for Return: To be eligible for a refund, items must be new, unused, and in their original sealed packaging with all tags attached. Items removed from original shrink-wrap or "blind boxes" that have been opened are ineligible.
Refund Method: All refunds will be processed back to the original payment method used on the Hobbies Store website. Cash refunds are not available at the counter.
Faulty Goods: If an item is believed to be faulty, it will be inspected under the New Zealand Consumer Guarantees Act. Where a failure is major and cannot be remedied, a refund or replacement will be provided.