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We are currently experience dispatch and delivery delays
Dispatch and Delivery Delays
Level 3 is a challenging operation environment for supply chains, and delivery and dispatch ETAs are unreliable. Please do not contact us about deliveries unless they are 10 days past the last ETA date. We're only able to open investigations beyond 10 days. Learn More...
Customer Service Enquiries
Our team is currently working its way through a large volume of customer service enquiries. Our current response time to enquiries is 3-4 days. If you are waiting on a response we can assure you that we will get to you as soon as we can. Learn More...
If your query requires urgent help, please use our Live Chat which is available during normal business hours from the homepage. Please also be aware that we're not currently providing additional information about products beyond what's available on the product page. This is to ensure our team is focused on quickly resolving issues for existing customer orders.