Ordering & Purchases
How to place new orders and make changes to existing orders
Placing an Order
- How do I place an order?
- Adding items to your Trolley
- Minimum Order Value
- Gift wrap your order
- How to use the Checkout
- I ordered through the Guest Checkout, how do I locate my order?
Pick Up Orders
- Picking Up An Order
- How do I create a Pick Up order?
- When can I pick up my order?
- Pick Ups Payment Options
- Warehouse hours for pick ups and returns
- What is your address for pick ups?
Making Changes to my Order
- Can I change my Delivery/Billing Address?
- Can I add Delivery Instructions to my Order?
- How do I update my credit card details?
- Can I change my payment method?
- Can I change my order from delivery to pick up?
- Can I change my order from pick up to delivery?
Cancellations
Payments and Refunds
- Payment methods
- Refund Times
- Why has my card declined?
- How do I use my Gift Voucher/Account credit?
- Can I use Prezzy cards to pay for my order?
- Why can’t I use Afterpay/Humm/Zip/Klarna on my order?