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  1. Mighty Ape Help Centre
  2. Ordering & Purchases

Ordering & Purchases

How to place new orders and make changes to existing orders

Placing an Order

  • How do I place an order?
  • Adding items to your Trolley
  • Minimum Order Value
  • Gift wrap your order
  • How to use the Checkout
  • I ordered through the Guest Checkout, how do I locate my order?
See all 9 articles

Pick Up Orders

  • Picking Up An Order
  • How do I create a Pick Up order?
  • When can I pick up my order?
  • Pick Ups Payment Options
  • Warehouse hours for pick ups and returns
  • What is your address for pick ups?
See all 8 articles

Making Changes to my Order

  • Can I change my Delivery/Billing Address?
  • Can I add Delivery Instructions to my Order?
  • How do I update my credit card details?
  • Can I change my payment method?
  • Can I change my order from delivery to pick up?
  • Can I change my order from pick up to delivery?
See all 8 articles

Cancellations

  • How do I cancel or remove items from my unshipped order?
  • Why can’t I cancel an item from my order?
  • When will I receive my refund?

Payments and Refunds

  • Payment methods
  • Refund Times
  • Why has my card declined?
  • How do I use my Gift Voucher/Account credit?
  • Can I use Prezzy cards to pay for my order?
  • Why can’t I use Afterpay/Humm/Zip/Klarna on my order?
See all 15 articles

Promo Codes and Special Prices

  • How do I use my promo code?
  • How do I request a price match?
  • My approved price match has expired, can this be approved again?
  • Last Chance Deals
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