If we were late delivering your order - first of all, we're sorry! We know how important on-time delivery is, and we work our tails off to ensure delivery ETAs are accurate and that we're doing everything we can to meet them and deliver orders on time.
If your order was late and it qualified for our Under The Tree Guarantee, we have a process in place to make it easy for the team to look after you. Qualifying orders display the "Under The Tree Guaranteed" seal on your order confirmation email, and inside My Account - so please check this before making a claim.
To make a claim, please contact us via email and our team will look after you within 1-2 days. Please remember to have your order number handy!