COVID-19 Advisory: Some customers may experience short delays receiving orders due to workforce disruption caused by the Omicron outbreak.
Kia ora Mighty Ape customers,
We hope that you are all keeping safe and well during the Omicron outbreak. Due to the current outbreak, we are expecting to experience some disruptions to our normal service over the coming weeks.
Order dispatch and delivery times are expected to be impacted by workforce sickness and isolation requirements for staff throughout our team and our supply chain. We will try our best to minimise delays where possible and we kindly ask for your patience and understanding when delays do occur at this time. We are actively monitoring the situation and endeavour to provide you with the most up-to-date information possible.
Dispatch & Delivery Updates
For an indication of shipping expectations on products please refer to the stock status on our product pages - these are located below product prices. Our shipping dispatch and delivery estimates on our products are reviewed every day to ensure that we are sharing the most accurate information possible. Please note that given the evolving nature of this outbreak estimates are dynamic and may change at short notice.
Courier Delivery Times
Following are our latest updates with regard to delivery times from our courier partners NZ Post and New Zealand Couriers.
NZ Post are experiencing some delivery delays at present. Some customers may experience delivery delays as indicated below. Please check NZ Post’s domestic delivery updates for the latest information.
- North Island: NZ Post is experiencing delays of up to 2 days in some areas. Whangarei and Waikato regions are experiencing some delays up to 3-4 days.
- South Island: Expect delivery delays of up to 2 days in Dunedin and Invercargill.
We encourage you to track your delivery progress using NZ Post's Tracking tool and contact us if your delivery is overdue by more than 2 working days.
Some orders may experience unforeseen delays of 1-2 business days.
Same Day Delivery available in some locations
Need something delivered urgently? If you live in Auckland, Hamilton, Wellington or Christchurch, Mighty Ape can deliver in-stock products between 6pm - 9pm on the same day your order is dispatched. We are not currently experiencing delays with Evening Express deliveries. Swing by our Evening Express help page for more information.
Our Jungle Express same day delivery option is also available 7 days a week to our customers in qualifying Auckland suburbs. Swing by our Jungle Express page for more information and to see if your address is eligible for this service.
Saturday Delivery option available for eligible orders
Our Saturday Delivery upgrade option is available again for customers in eligible suburbs that place orders before the Saturday Delivery cut-off time. Customers will be presented with this optional upgrade in the checkout when available. Swing by our Saturday Delivery help article for more information.
We understand how important receiving games on release day is to our customers. Our aim is to deliver pre-ordered games on release day or as close as possible. Where possible we will work on solutions to achieve this and apologise for any delays that may occur at this time.
Pick Ups service available for local customers
Our regular walk-in pick ups service has resumed and is available for our local customers under the Covid Protection Framework Orange Light setting. Under the Orange Light setting customers are required to wear a face covering and practice social distancing while on our premises.
For the safety of our staff and customers, we encourage the use of contactless payment and have hand sanitiser available for customer use. If you are feeling sick or experiencing flu-like symptoms we encourage you to contact our customer service team for assistance in arranging a delivery.
Not all products are held in stock, so to avoid disappointment, place your order online and wait for us to notify you that your order is ready before coming to pick up. If your item is in stock you will be notified straight away.
The Omicron outbreak is impacting processing times for some returns. We are experiencing delays due to a number of reasons including disruption to the delivery network and alternative working arrangements by our suppliers during the Orange Light traffic setting.
We typically advise a wait time of 7-10 days for processing of returns that require a supplier assessment and/or repair, however, we advise that some returns may take longer than usual at this time. These delays will vary on a case-by-case basis. We apologise for any delays you may experience at this time.
For our Australian customers
For information about how Omicron is impacting on our service in Australia please refer to our Australian help article.