You can check to see if your order has shipped from My Account. Once your order has shipped you will also receive an email from Mighty Ape with a tracking number. Please note our team is working through High order volumes and we will get your package out to you as soon as we can.
NZ Post has said to expect delays of up to 5 business days and we ask for your patience while they are experiencing high order volumes across the country.
Our team can only investigate orders that are 10 business days overdue, so if that is the case, please send us an email and we will look into this for you.
Some orders, due to the items size or packaging, are shipped in separate shipments and from separate warehouses. Please keep an eye out for multiple emails that contain different tracking details.
If you’ve placed your order as a Guest you are unable to track your order from My Account, however, you will receive an email when your order ships.
If you have an account with us, you can track the progress of your order by clicking on the relevant order in My Orders under My Account. You can also locate the tracking number from this page if your order has been shipped.
Oversized items are shipped with Mainfreight. As these items are bulkier than most, delivery can take between 2 and 6 business days, depending on your area.
You will be quoted a more accurate timeframe during checkout.
You can track your order on the Mainfreight website using your tracking number. If you are yet to receive tracking details., please be patient, our team will email you as soon as it has shipped.
Mainfreight will be in touch via the phone number supplied on your order when they are ready to deliver your item, to organise a delivery time that works for you.