Updated: 11:00am 06/10/21
Kia ora Mighty Ape customers,
We are actively monitoring the COVID-19 situation in New Zealand and will keep you informed here about any changes that may affect our service. Please check back here for our most up-to-date information about our response to COVID-19.
We are experiencing a higher than usual volume of orders at present. We kindly ask that customers allow 2–3 days working days for orders to be dispatched. We apologise for the inconvenience and thank you for your patience.
Our shipping estimates are reviewed multiple times throughout the day to ensure we are sharing the most accurate information possible. For an indication of shipping expectations on products please refer to the stock status on our product pages (below product prices).
NZ Post delivery delays
Due to the significant increase in the number of parcels being sent around New Zealand at present and additional safety procedures in place for COVID-19, NZ Post is experiencing some delivery delays. They have advised to expect delays of up to 5 working days after dispatch for deliveries sent to and from Auckland.
We encourage you to track your delivery progress using NZ Post's Tracking tool and contact us if your delivery is overdue by more than 5 working days.
Customer Service enquiries
We are experiencing a higher than normal volume of customer service enquiries. Our customer service team are all working hard to respond to your messages but please expect some delays. The current response time to customer service enquiries is 3–4 days. If you are waiting on a response we can assure you that we will get to you as soon as we can. We ask that you please don't send multiple tickets in for the same enquires as this slows us from helping you, and other customers.
Contactless Pick Ups currently suspended
We have temporarily stopped accepting new Pick Up orders, and existing orders have until 5:30pm on Wednesday 6 October to complete a Contactless Pick Up.
Customers who are unable to complete their Pick Up before the deadline are encouraged to Contact Us and arrange for their order to be converted to online delivery.
We're sorry for the short notice and appreciate this will be an inconvenience to customers. This decision was made to protect the health and safety of our team and customers, due to community transmission of Covid 19 being reported by The Ministry of Health in the neighbouring suburb of Red Beach.
Due to the evolving nature of the Covid 19 situation in Auckland, we’re unable at this stage to confirm when Pick Ups will reopen, however we’ll post an update on our website as more information becomes available.
Phone Scam Alert
We are aware that members of the public are being targeted by phone scammers posing as Mighty Ape. These scammers are calling/texting people asking them to verify an order that they have apparently made (these orders are fake), and then asking them to download a remote access software. If you receive a call like this, please hang up immediately. See our Help Page for more information.
If you think you have been the victim of this type of scam please contact your bank immediately and contact Mighty Ape on email@example.com.
Temporary Minimum Order Value
We are currently experiencing a high volume of orders. This puts additional pressure on our distribution centre and our courier partners’ capacity to fulfill and dispatch your orders. To allow us to manage our capacity and ensure that we’re meeting your delivery expectations we have temporarily implemented a minimum order value of $30 (excluding shipping) on all new orders for physical products.
Please note that orders for digital products, such as electronic gift vouchers, will be unaffected by this policy. You can still place orders for digital products below $30 as normal.
Thank you so much for your patience and understanding. We hope that you and your families are all keeping safe and well in your bubbles :)
Ngā mihi nui,
The team at Mighty Ape