Updated: 7:15pm 21/09/21
Full Product Range - Now Shipping
We're pleased to report that from Wednesday 22 September we're now shipping our full product range with Auckland's move to Alert Level 3. We're working as quickly as possible through a large backlog of orders and anticipate all outstanding orders to be shipped before the end of this week. We continue to ship orders from distribution centres in Auckland, Wellington and Christchurch. Please continue to check the product page for the most accurate estimate on when new orders will ship.
Pre-orders - Now Shipping
Pre-orders are now shipping as scheduled and according to their advertised release date. Pre-orders placed before or during the lockdown will automatically ship if the release date has passed.
NZ Post delivery delays
We have been informed that due to additional safety procedures in place for COVID-19, NZ Post is experiencing some delivery delays. Please allow an additional 3 working days after dispatch for delivery of your order.
Placing a new order
We are now accepting orders for our full product range and displaying the most accurate shipping estimate we have on both the product page and in the checkout. Our shipping estimates are reviewed multiple times throughout the day to ensure we are sharing the most accurate information possible. Please check this information when placing an order.
Contactless Pick Ups - now available
Contactless Pick Ups are available in Alert Level 3, for our local customers. Please only come to collect your order once you have received confirmation that it is ready for collection.
To ensure safety for our staff and customers, eligible customers will be sent an email inviting them to pay online by Credit Card when their order is ready. Please note other payment methods are not available during Level 3 for contactless pick ups. Once you've completed payment, you'll receive an email with further instructions on how to collect your order without any physical contact.
If you wish to pay and collect your order over the counter as normal, we'll hold your order until Level 3 restrictions have ended.
Additional Level 3 restrictions
To ensure the safety of our warehouse team our Gift Wrapping service is temporarily unavailable whilst Auckland operates at Alert Level 3. This is to allow for adequate social distancing in our warehouse. We’ve also temporarily raised our minimum order value from $10 to $30. This is to manage demand and to ensure our courier partners are not overwhelmed by delivering large volumes of very small orders.