Direct import FAQ
Are International models different in any way?
International models are brand new, genuine products. You may notice minor differences when compared with models purchased locally, however, all international models are supplied with an Australia/New Zealand compliant generic charger and are suited for use in Australia or New Zealand.
Why choose direct import?
Why are prices so low?
Being an online-only retailer allows us to cut unnecessary costs and keep costs down. We’re able to bypass agents, importers, wholesalers and distributors that are usually part of the retail process. By cutting out these expensive middlemen, we can pass the savings onto you, where they belong! It also means that we avoid the costs involved with running bricks and mortar stores, resulting in even bigger savings for you.
Will delivery take longer?
Product delivery times are shown on the product listings. Please review the product delivery time to ensure it meets your needs.
Do direct import products come with a warranty?
Of course! All direct import products are covered by a 12 month warranty (Which covers manufacturing defects, please note accidental damage such as drops and spills are not covered under this).
Is GST already included in the price?
Yes! All of our products already include all duties and taxes (including GST) in the price - the price on the website is the final price.