Under COVID-19 Alert Level 2 we are continuing to experience a surge in orders as more products have become available and as online ordering continues to be a popular choice for customers. This has continued to put additional pressure on our distribution centre and our courier partners’ capacity to fulfil and dispatch your orders.
To allow us to manage our capacity and ensure that we’re meeting your delivery expectations we have temporarily implemented a minimum order value of $20 (excluding shipping) on all orders for physical products.
We appreciate that this temporary minimum order value may be disappointing for some customers. These are extraordinary times with many challenges and this is a necessary measure that will allow us to adequately manage our order volume while operating with reduced team numbers, strict safety and distancing protocols, and to assist in reducing the number of packages entering the courier network. We’d like to reiterate that this is a temporary measure and that our team will review this policy over the coming days and weeks.
Please note that orders for digital products, such as electronic gift vouchers and Primate subscriptions, will be unaffected by this policy. You can still place orders for digital products below $20 as normal.
If you are intending to order a number of items we kindly ask that you consider consolidating them into one order. This will help us to ease pressure on our distribution centre and the courier network, and allow us to continue to deliver your goodies in a timely manner.
Thank you for your patience and understanding. We hope that you and your families are all keeping safe and well in your bubbles :)