Mighty Ape operates a Live Chat service from 9:00 - 5:00pm 7 days a week for customers who might need more hands-on or urgent assistance.
Accessing Live Chat
If you'd like to chat with us, simply look out for the below chat bubble on our help banner. You can find the chat bubble at the lower right-hand corner of all pages on our website and help centre.
Once you've entered into the chat menu, you'll be asked to enter a quick message describing your issue before your chat begins.
During busy periods, chat may temporarily be made unavailable to ensure customers aren't left waiting for extended periods of time.
For Customers in New Zealand
Monday - Sunday : 9:00am NZST till 5:00pm NZST
For Customers in Australia
Monday - Sunday: 6:00am AEST till 2:00pm AEST
If you are unable to get through via Live Chat, you're always welcome to contact us through our help centre. We aim to respond to emails as quickly as we possibly can.