Cricket Bat Warranty Process
If you believe your cricket bat may be faulty, please contact our customer services team for assistance.
If the issue you’re experiencing is a genuine fault with the bat, we will arrange for the item to be returned to us for assessment and we will provide a repair, replacement, or refund as appropriate. We are committed to protecting your rights under the Consumer Guarantees Act and will ensure your issue is resolved appropriately. All cricket bats sold by Mighty Ape have a 12-month warranty against damage deemed to be manufacturing fault.
Cricket Bat Warranty & Things To Remember
- A cricket bat is not going to look new forever & cracks will appear
- Bats are made of a natural material & have an incredibly hard task of hitting a solid Cricket Ball repeatedly
- Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect
- Cracking may be an indication of insufficient Knocking-In, improper preparation/use, soft willow etc
- A small amount of cracking is normal & has no impact on the performance of the bat. These can usually be sanded down & have been appearing on bats for centuries
- The lifespan of a bat depends on the amount of use & care taken
- Added protection such as Extratec & Toe Protection is highly recommended for enhanced longevity
- Some bats may require more/less preparation than initially advised. Knocking-In time is a general guide & does not mean that once you have completed the hours that your bat is ready. Eg if your Knocking-In has not been performed up to standards you could spend 30+ hours on your bat & it may still not be ready
- The price of a bat does not reflect the potential longevity of the willow. In fact, the more expensive bats are made of softer willow & though they will outperform cheaper bats, they may not last as long
The Warranty Does Not Cover
- Yorker damage to the toe of the bat
- Damage that occurs due to lack of Knocking/Playing In, machine Knocking-In or inaccurate play
- Mighty Ape doesn’t recommend that bats be Knocked/Played In by machine. Machines often fail to complete the process correctly, or damage the bats and put pressure on the shoulders causing damage
- Damage resulting by bats being machine prepared (not naturally Played In)
- Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling etc)
- Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc)
- Damage from non-leather or composite balls (including bowling machine balls)
- Improper use (including hitting things others than cricket balls – eg stumps)
Cricket Bat Warranty may be voided if the above guidelines are not adhered to. Bats with broken handles, cracks & other minor occurrences within the warranty guidelines will be sent back to the manufacturer for repair.
Please remember that Cricket Bats are made from a natural material that has the incredibly hard task of hitting a solid object repeatedly. A small amount of cracking is normal & has no impact on the performance of the bat. Small cracks can usually be sanded out and have been appearing on cricket bats for centuries! Cracking is not a sign of a faulty bat, but an indication your bat requires further knocking in.