Accurate delivery estimates are displayed on the product page and in the Checkout before you confirm your order. Look out for our delivery estimator on the product page, as shown below:
Delivery estimates take into consideration both the delivery address and the types of products being ordered.
The remainder of this article discusses delivery times in more general terms.
For Customers in New Zealand
We use Courier Post for most New Zealand orders, which allows fast and reliable delivery to destinations across their comprehensive domestic network. Delivery times vary depending on a product's stock status and the intended delivery address. For very large orders, we may be forced to use Mainfreight as these orders lie outside of what Courier Post can handle. If your order is being shipped with Mainfreight, this will be indicated in your fulfilment email along with a tracking number.
Most In stock at Mighty Ape products are delivered overnight anywhere in New Zealand – provided the order is placed before the advertised cut-off time. Our Overnight Delivery cut-off is usually 3:30pm Monday to Friday, however, this is updated daily and the expected shipping date will be shown for you on the product page. Larger products take an additional 1–2 days to be delivered to the South Island. Rural Delivery and Dangerous Goods (e.g. fragrance, aerosols) may take an additional day for delivery.
Same Day Delivery / Evening Express Delivery
Same Day Delivery is available to some Auckland, Hamilton, Wellington and Christchurch suburbs. All items in your order must be In Stock at Mighty Ape for this option to be displayed. Same Day Delivery orders are delivered between 6pm and 9pm in the evening on the same day your order is dispatched.
If you are ordering on a business day and before the cutoff time, the option will be called “Same Day Delivery”. If you are ordering after the cutoff time or on a weekend or public holiday, the option will be called “Evening Express Delivery”.
We use Mainfreight for only our biggest and heaviest orders. If your order a BBQ, outdoor table, or a similar-sized product, we may use Mainfreight to deliver this. Mainfreight provides a slightly different service to New Zealand Post and Courier Post; Mainfreight drivers will typically contact you prior to delivery - to make sure you're home. The drivers (normally two), will deliver your item and even offer to unbox it and take away the packaging for you, all as part of the delivery. Delivery times may vary slightly from our delivery estimator. Rest assured, an accurate ETA will be provided via Mainfreight's tracking portal.
Out of Stock Products
Products labelled Available from Supplier or Out of Stock or Special Order can take longer to ship, as we need to order stock in from our supplier first. Delivery times can be a few days or a few weeks. A delivery estimate based on information provided by our supplier is displayed on the product page and in the Checkout.
Pre-orders for most new release Games and DVD/Blu-ray are shipped from Mighty Ape before the official release date – to ensure delivery on the release date. A “Day One Delivery” message is displayed on the product page where this service is offered.
For Customers in Australia
Standard Delivery - Australia Post
As a result of courier delays in Australia due to Covid-19, the new standard delivery times for In Stock with Mighty Ape products using Australia Post are as follows:
|NSW, QLD, ACT||6-12 business days|
|VIC, WA||6-12 business days|
|SA, TAS||6-12 business days|
|NT||6-12 business days|
Express Delivery - DHL Express
Mighty Ape offers a priority delivery service via DHL Express. This option is available in the Checkout on selected products and delivery addresses. The upgrade price depends on the size and weight of your order but starts at an additional $4.99 per shipment. An exact price is quoted in the Checkout after the upgrade has been selected before you finalise your order.
Orders shipped via DHL Express are delivered within 1–4 business days (usually overnight) to metro areas. Over 70% of addresses in Australia are considered metro including most central suburbs in Australia’s largest cities including Brisbane, Sydney, Melbourne and Hobart. Remote areas including parts of Perth and most rural locations take an additional day.
An accurate Express Delivery time will be quoted to you in the Checkout, based upon your selected delivery address and the stock status of products contained in your order.
Please note that DHL Express cannot be selected when shipping to a PO Box.