You can check to see if your order has shipped from My Account. Once your order has shipped you will also receive an email from Mighty Ape with a tracking number.
Some orders, due to the items size or packaging, are shipped in separate shipments. Please keep an eye out for multiple emails that contain different tracking details.
If you’ve placed your order as a Guest you are unable to track your order from My Account, however, you will receive an email when your order ships.
If you have an account with us, you can track the progress of your order by clicking on the relevant order in My Orders under My Account. You can also locate the tracking number from this page if your order has been shipped.
You can find full details on expected delivery timeframes via our Delivery Times help page. Please ensure you have allowed an appropriate amount of time prior to getting in touch.
You can also call Courier Post on: 0800 COURIER (0800 268 743)
The vast majority of parcels shipped out from us via Courier Post are sent on an overnight courier for delivery on the next business days. For rural addresses or oversized orders, delivery can take additional time.
Pace (Same Day delivery)
You can use your job number to track the delivery status of your item. Due to the short time frames for same-day delivery, no real time tracking is provided, and you must call Pace and quote your job number for an update.
You can contact Pace on: 0800 501 502
If you have your tracking or job number, you can also track your order from the NZ Post website.
Oversized items are shipped with Mainfreight. As these items are bulkier than most, delivery can take between 2 and 6 business days, depending on your area. You will be quoted a more accurate timeframe during checkout.
You can track your order on the Mainfreight website using your tracking number.
Mainfreight will be in touch via the phone number supplied on your order when they are ready to deliver your item, to organise a delivery time that works for you.
If you are concerned about the delivery or if there has been a delay with your parcel, please don't hesitate to get in touch here.