You can check to see if your order has shipped from My Account. When your order has shipped you will also receive an email from Mighty Ape with a tracking number.
If you’ve placed your order as a Guest you are unable to track your order from My Account, however, you will receive the email when your order ships.
- My Account - New Zealand | Australia
You can find full details on expected delivery timeframes via our Delivery Times help page. Please ensure you have allowed an appropriate amount of time prior to getting in touch.
For Customers in New Zealand
Courier Post
You can use your tracking number to track the delivery status of your item on the Courier Post website.
You can also call Courier Post on: 0800 COURIER
The vast majority of parcels shipped out from us via Courier Post are sent on an overnight courier for delivery on the next business days. For rural addresses or oversized orders, delivery can take additional time. If you are concerned about delivery or if there has been a delay with your parcel, please don't hesitate to get in touch.
Pace (same-day)
You can use your job number to track the delivery status of your item. Due to the short time frames for same-day delivery, no online tracking is provided, and you must call Pace and quote your job number for an update.
You can contact Pace on: 0800 501 502
For Customers in Australia
Australia Post (standard delivery)
You can use your tracking number to track the delivery status of your item on the Australia Post website.
You can also call Australia Post on: 03 8847 9045
DHL Express (express delivery)
You can use your tracking number to track the delivery status of your item on the DHL Express website.
You can also DHL Express them on: 13 14 06