COVID-19 Advisory: Mighty Ape is committed to the health and safety of our customers and staff; under the Traffic Light system, a number of changes have been made to our pickups are in order to keep you safe while collecting your order.
Please wear a face covering and maintain a safe distance from other customers and staff while queuing and waiting to collect your order.
Pick Up Opening Hours
Our Pick Up opening hours are as follows:
- Monday - Friday: 9:00am to 5:30pm
- Saturday & Sunday: 9:00am to 5:00pm
Pick Ups is open on public holidays except for Good Friday, Easter Sunday, Anzac Day, and Christmas Day.
Pick up orders
If you live in New Zealand, orders placed online can be picked up in person from our Millwater warehouse located at Mighty Ape, 24-28 Highgate Parkway, Silverdale 0932 in Auckland.
To create a Pick Up order, add items to your trolley as normal then proceed to the checkout. On the 'Address' step, select Pick Up Order as your delivery method. There is no delivery fee for Pick Up orders.
Shortly after completing the checkout process, we'll send you an email confirming your order. We'll email you again when your items are ready to be picked up. Some items may not be immediately available.
To avoid disappointment please wait for us to notify you that your order is ready before coming to pick up. If your item is in stock you will be notified straight away.
For the safety of our staff and customers, we encourage the use of contactless payment and have hand sanitiser available for customer use. If you are feeling sick or experiencing flu-like symptoms we encourage you to contact our customer service team for assistance in arranging a delivery.
How to create a Pick Up order
To create a Contactless Pick Up order, add items to your trolley as normal then proceed to the checkout. On the 'Address' step, select Pick Up Order as your delivery method. There is no delivery fee for Contactless Pick Up orders.
Mighty Ape is not an ordinary retail store. While we have a few products available to browse in our showroom, most stock is kept in our warehouse. Pickup orders should be placed online before being picked up.
Not all products are held in stock, so to avoid disappointment, place your order online and wait for us to notify you that your order is ready before coming to pick up. If your item is in stock you will be notified straight away.
Our showroom has a computer for customer use to place orders. In stock items can be picked immediately.
Change to Delivery
If you would prefer to have your order delivered instead, we would be happy to arrange that for you! To make the change to delivery, please get in touch with us and a member of our support team will arrange this for you as a priority.
When contacting us, please include the following information to allow us to assist you swiftly:
- Payment Method you wish to use - Credit Card, Account Credit, PayPal, or Internet Banking. If paying by credit card, please log in to your account and visit your saved cards in order to manage your credit card details.
- Your Delivery Address, which will need to include a suburb, post code, and contact phone number.
- Preferred Delivery Type - Standard, Same Day Delivery, or Jungle Express.
Standard delivery starts from $4.95. For more information on shipping fees, please see our Delivery Rates.
If you would like to pay with AfterPay, ZIP or Humm - you will need to cancel your existing order and place a new order as you are required to login to these services to complete payment.
You can cancel your order by simply logging into your Mighty Ape account and following these Cancellation Instructions. If you require any assistance with cancelling your order, please get in touch with us here.
Change to Pick Up
If you have changed your mind and would like to collect your unshipped delivery order from our showroom, please get in touch with us first and we will arrange a pick up for you instead as a priority!
Please note that whilst our team will do our best to fulfil your request, not all of our products can be collected from our showroom.